Shipping and returns

In the Netherlands we deliver within 5 to 8 working days of your order.

For now we ship within the Netherlands only.

You get an email as soon as your order is on its way.

Shipping within the Netherlands costs € 6,95 per order, and is free from € 60.

Checkout always shows the shipping costs before you pay.

Is your parcel damaged, or hasn’t it arrived within the delivery time? Email us at support@frovelle.com with your order number, and a photo if something is damaged. Until your parcel reaches you, the risk is ours: we send you a replacement or refund you.

Changed your mind? You have 30 days from receiving your order to withdraw from your purchase, without giving a reason. The law gives you 14 days; we give you more.

• Let us know within those 30 days, preferably with our withdrawal form. You get a confirmation by email straight away.
• We email you the return address.
• Send the products back within 14 days of withdrawing, well packed.
• You pay the cost of sending them back.

For health and hygiene reasons, sealed products can’t be returned once you have broken the seal, unless they are faulty. Read more in our terms and conditions.

We refund your purchase within 14 days of your withdrawal, including the standard shipping costs you paid, with the payment method you used. We may wait until we have the products back, or until you show us you have sent them.

Received a faulty product, or the wrong one? Email us at support@frovelle.com within two months of noticing, with your order number and a photo. We replace it or refund you, and we pay for sending it back.